Campos Careers

 

Interested in a career at Campos? We're hiring.

 

FULL-TIME POSITIONS:

DATA ANALYTICS PROFESSIONAL

PART-TIME POSITIONS:

OUTBOUND CALL SPECIALISTS

CLIENT SERVICE ASSISTANT

 


 

 

Data Analytics Professional

Do you love losing yourself in data? Are you fascinated by finding the stories in all types of data sets? We work with data to uncover and visualize the journeys that our clients' customers travel; discover which personas/segments can be revealed; and understand what kind of value they represent to our clients' organizations. We work with CRM databases and transaction-level historical databases, among other data types, in healthcare, education, and a vast array of B2B and B2C industries.

We are looking for a data analyst with advanced Excel skills and experience with SPSS, R, or similar analysis tools to join our team of researchers. The analyst will also contribute to the analysis of survey data and audience segmentation work. Candidates must be comfortable working in a dynamic and fast-paced environment and perform well under pressing deadlines.

EXPERIENCE & SKILLS REQUIRED FOR THE POSITION: 

  • Experience in and knowledge of a broad array of statistical techniques to be applied to survey data, CRM and transactional data, and large-scale databases.
  • Familiarity with working with syndicated segmentation solutions like Mosaic or Simmons a plus.
  • Specific proficiencies include conducting segmentation with different techniques, such as cluster analysis and CHAID, factor analysis, and data visualization techniques, such as correspondence analysis.
  • Storytelling with data is a desired strength.
  • Experience in the analysis, interpretation, and presentation of data in order to enhance marketing and business decisions.
  • Experience with SPSS and/or R is a plus.
  • Advanced skills in Excel, XLStat.
  • We are open to a range of experience levels.

EDUCATION
Bachelor’s degree in Statistics, Marketing Research, Mathematics, Social Sciences (with a quantitative emphasis), or other related field is required.

Salary commensurate with experience. Selected candidate will be required to pass a criminal history background check. No relocation.

TO APPLY 
Send resume & cover letter to mhicks@campos.comWe look forward to meeting you!

 

No job agency solicitations or job site repostings, please.


 

 

Part-time Outbound Call Specialists

We are now hiring enthusiastic Outbound Call Specialists to join our Call Center team. If you have the ability to motivate and if skillful persuasion and is second nature to you, then this opportunity could be a perfect fit.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Maintain a working knowledge of all assigned active research studies in order to be a knowledgeable resource for the team.
  • Communicate effectively to promote engagement, to motivate, to foster a positive work environment.
  • Demonstrate a solid work ethic and reliability.
  • Work shift hours as required.
  • Speak clearly and persuasively in positive or negative situations.
  • Listen and get clarification; respond well to questions.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

POSITION ACCOUNTABILITIES

  • Meet project and individual production goals.
  • Complete of administrative tasks on time.

POSITION EXPECTATIONS

  • Maintain a working knowledge of all assigned, active research studies.
  • Adhere to confidentiality protocol.
  • Be a knowledgeable resource.
  • Explain difficult concepts in simple terms.
  • Effectively work with internal databases and data collection systems.
  • Achieve set goals through task prioritization and completion.
  • Be personable, and willing and able to quickly build professional relationships.
  • Contribute to building a positive team spirit; put success of project above own interests.
  • Effectively communicate with and positively influence performance of team members.
  • Be goal-focused, with a willingness to provide and accept coaching and development.
  • Arrive to work on time and as scheduled.
  • Focus on resolving conflict without blame; listen to others without interrupting; remain open to others' ideas and to change.
  • Contribute to building a positive team spirit.

AVAILABILITY REQUIREMENTS

Our Outbound Call Center's hours of operation are Monday through Friday/3:30 – 9:00 pm, and Saturday/10:00 am – 4:00 pm. Specialists are expected to be available as follows:

  • Primary shift: Late afternoon/evening, and Saturdays during the day
  • Two weekend shifts required per month (Saturday)

POSITION REQUIREMENTS

  • High school diploma or GED equivalency
  • Excellent communication skills (verbal and written)
  • Strong interpersonal skills
  • Organizational and time management skills
  • Computer and typing skills (data entry)
  • Some proficiency in Windows and Microsoft Office; specifically Excel and Word
  • Fluent in English
  • Prior experience in sales, education, customer service, collections, or similar work preferred

PHYSICAL REQUIREMENTS

Our work environment is primarily indoors, with time spent walking our call center floor and sitting at a desk. Our specialists must have the ability to:

  • Stand, bend, stoop, sit, walk, twist, and turn.
  • Use a phone.
  • Wear a headset.
  • Use a computer, keyboard, and mouse.

BENEFITS

  • Paid training
  • Pay range aligned to experience
  • Flexible scheduling options
  • Business casual dress code

Start date: Immediate. Employment offer subject to passing a criminal background check.

To apply, please visit our online application link: http://campos.formstack.com/forms/application

 


 

 

Part-time Client Service Assistants

 

The Client Service Assistant (CSA) represents Campos Inc as the primary point of contact for our clients, visitors, and research study participants who seek assistance and/or information during their visit to our downtown Pittsburgh market research facilities.

This part-time position requires strength in solving unexpected problems promptly. The CSA will interact with clients from many different industries and participants from varied backgrounds and walks of life. A good-natured personality, therefore, is a must for success as a Campos CSA.

DUTIES & RESPONSIBILITIES

  • Serve as the Campos host to guests conducting and participating in focus groups and interview sessions.
  • Project professionalism and a pleasant disposition - ALWAYS.
  • Prepare facility for session execution prior to guest arrival.
  • Receive guests as they arrive at the facility.
  • Direct guests to the appropriate areas.
  • Be readily available to cater to guest needs.
  • Perform tasks invariably related to internal facility functions.
  • Act as on-site liaison between guests and Campos staff project managers.
  • Complete necessary session-related paperwork.
  • Work closely with Campos staff project managers to provide clear, concise reports during and after client sessions.
  • Reset facility after session completion.

QUALIFICATIONS & REQUIREMENTS

  • Some college and/or previous customer service experience 
  • Strong interpersonal skills
  • Effective problem solving abilities
  • Professional appearance
  • Pleasant personality
  • Detail oriented

HOURS

General availability for a start as early as 3:30 pm and an end of 11:30 pm preferred. Optional Hours: Hours can also be supplemented in our call center on days not scheduled for facility. Hours for the call center are M-Th 4:30 – 9:00 pm; Friday 3:00 – 7:00 pm; Saturday 10:00 am – 2:00 pm.

Start date: Immediate. Employment offer subject to passing a criminal background check.

To apply, please email your resume to Kevin Edwards: kedwards@campos.com